Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format. This page applies specifically to theordinvay.shop.

Our approach at The Ordinary to delivery issues
This delivery issues section covers orders and visits through theordinvay.shop for The Ordinary. For a delivery problem shown by tracking, or if an order arrives damaged or incomplete, contact Support@Theordinvay.shop or 6292594958. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

processing and transit at The Ordinary
The following processing and transit guidance applies to the The Ordinary storefront at theordinvay.shop. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Our approach at The Ordinary to tracking and addresses
For The Ordinary customers at theordinvay.shop, this section explains tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Details from The Ordinary on delivery area
Customers using theordinvay.shop can rely on the following The Ordinary guidance about delivery area. Our delivery area is limited to addresses within the United States. Standard shipping is free.

How The Ordinary handles returns after delivery
For The Ordinary customers at theordinvay.shop, this section explains returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinvay.shop
Phone: 6292594958
Physical address: 255 N Leaders Ave, Sioux Falls, South Dakota, 57103, United States