About Us

The Ordinary organizes its rules on the store and its service commitments in the following sections. This page applies specifically to theordinvay.shop.

The Ordinary: our store
For purchases made through theordinvay.shop, The Ordinary applies the following guidance on our store. The Ordinary operates as an independent online store offering a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

Our approach at The Ordinary to questions and support
Customers using theordinvay.shop can rely on the following The Ordinary guidance about questions and support. Questions about our store or products are welcome at Support@Theordinvay.shop or 6292594958.

Details from The Ordinary on service commitments
Customers using theordinvay.shop can rely on the following The Ordinary guidance about service commitments. Our service commitments are straightforward: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinvay.shop
Phone: 6292594958
Physical address: 255 N Leaders Ave, Sioux Falls, South Dakota, 57103, United States