FAQ

Frequently Asked Questions

This The Ordinary page explains frequently asked shopping questions in a store-specific format. This page applies specifically to theordinvay.shop.

return shipping at The Ordinary
This return shipping section covers orders and visits through theordinvay.shop for The Ordinary. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

How The Ordinary handles returns and exchanges
The following returns and exchanges guidance applies to the The Ordinary storefront at theordinvay.shop. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

The Ordinary: delivery timing
For purchases made through theordinvay.shop, The Ordinary applies the following guidance on delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

The Ordinary: shipping cost
For The Ordinary customers at theordinvay.shop, this section explains shipping cost. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.

Details from The Ordinary on products
For purchases made through theordinvay.shop, The Ordinary applies the following guidance on products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

The Ordinary: refund timing
For purchases made through theordinvay.shop, The Ordinary applies the following guidance on refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

The Ordinary: payment methods
This payment methods section covers orders and visits through theordinvay.shop for The Ordinary. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

The Ordinary: tracking
For purchases made through theordinvay.shop, The Ordinary applies the following guidance on tracking. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

The Ordinary: contact options
The following contact options guidance applies to the The Ordinary storefront at theordinvay.shop. How can I contact you?
Email Support@Theordinvay.shop, call 6292594958, or write to 255 N Leaders Ave, Sioux Falls, South Dakota, 57103, United States.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinvay.shop
Phone: 6292594958
Physical address: 255 N Leaders Ave, Sioux Falls, South Dakota, 57103, United States